Frequently Asked Questions
Everything you need to know about the ultimate climate-controlled sleep experience.
How does the BedJet system work?
The BedJet uses advanced convection technology to circulate air through your bedding, providing rapid cooling or warming to help you maintain the perfect sleep temperature all night long.
Does the BedJet require a special mattress?
No, the BedJet is designed to work with any existing mattress and bed frame. It can be used with your current sheets, though our specialized Cloud Sheet provides the most even air distribution.
What is your return policy?
We offer a 60-day 'Love it or Return it' guarantee. If you are not completely satisfied with your sleep quality, you can return the unit for a full refund, and we will even cover the return shipping costs for customers in the USA and Canada.
Is the BedJet loud while running?
The BedJet is engineered for near-silent operation. On typical night settings, it operates at a decibel level lower than a standard household fan or central air conditioning system.
Can two people have different temperatures in the same bed?
Yes, with our Dual Zone setup, two BedJet units can be used on a single bed, allowing each person to independently control the temperature on their side of the mattress.
What kind of warranty is included?
Every new BedJet system comes with a comprehensive 2-year limited warranty that covers any defects in materials or workmanship under normal use.